Mon 15 Dec 2014

Pharmacy Voice challenges eleven organisations to resolve EPS problems

Pharmacy Voice is continuing its work with multiple organisations to resolve ongoing problems with the Electronic Prescription Service. New research commissioned by Pharmacy Voice into pharmacists’ perceptions and experience of the EPS service found 1 in 5 users rate the system as poor or very poor.


The research shows that the Spine 2 upgrade caused widespread disruption, with no noticeable speed improvement following the upgrade. Split prescriptions also remain a significant issue for over half of the respondents.

Pharmacy Voice has compiled a database of these and other issues and has assigned them to specific organisations. The organisations that Pharmacy Voice is in direct contact with to resolve the issues are: Health and Social Care Information Centre (HSCIC), NHS England, the Department of Health, NHS Business Service Authority (BSA) and NHS dictionary of medicines and devices (dm+d), system suppliers.

John Palmer, IT lead at Pharmacy Voice said: “As of December 2014, the Electronic Prescription Service (EPS) in England is processing around 16 per cent of prescription items. There have, however, been significant teething problems with the service, and we need more action from those responsible to rectify these. At the moment, the increase in EPS prescriptions that HSCIC would like to see, will simply mean more problems for pharmacy teams.”

To support EPS users experiencing problems with the service Pharmacy Voice has issued these tips.

Notes to editors

Pharmacy Voice commissioned a survey of its members’ experience of EPS. There were 568 responses to the survey, which was carried out in November 2014.

Pharmacy Voice is the trade body which brings together and speaks on behalf of community pharmacy. Its founding members are the Association of Independent Multiple Pharmacies (AIMp), the Company Chemists’ Association (CCA) and the National Pharmacy Association (NPA).

For further information please contact Stewart Laing,  / 07725 555030